We want you to have the best experience possible when hanging around our cyber world or buying our gear. We are always soul searching about ways to give you the most information about our products without being overwhelming. This said, sometimes we get caught up in the fun and forget to reiterate important info like turnaround and shipping times.

All of our gear is "made to order." Meaning, we don't stock any finished products in our shop, we hand make each item for the dog or person it is ordered for. Sometimes we even special order supplies when there is a design modification, which is fun but takes a few days. On average it takes us 2-5 hours to make one of our collars from start to finish.

We process orders chronologically and our turnaround time is based on demand + our ability to produce only so many collars in a day with our small but devoted staff. For now, our turnaround time is 3 weeks from the day you order to the day we ship your gear. An email will be sent to you when we print your shipping label so you know exactly when your order ships. We ship USPS Priority Mail, which delivers in 1-3 days depending on your proximity to Northern California (where we are located). 

Sometimes during special promotions and sale periods we get backed up and orders take a bit longer. We do our best to communicate with everyone when we are running behind, but always feel free to check in if you would like an update.

Please let us know if you need your order to be rushed or delivered by a certain date. We will do everything we can to deliver your products by the date you need them. Please try to give us as much of a heads up as you can. Thanks!

Hope this demystifies a few things and gives you added insight into our process. We love Karma Collars and treat each order with the utmost respect and devotion. While we might be frantic some days, making collars is our meditation; we create from a place of love and we hope our good intentions shine through in each item.

 

Namaste,

The Karma Crew

Hell hath no fury like a sore loser in a Facebook contest. No really, want to see the best side of people? Host a Facebook contest. This is NOT to say that we don't also LOVE and THANK 99.9% of the people who participate in our contest. We need to be very clear about the fact that we owe our business to you all, without you we would be nothing. In fact, we will probably never ever stop forcing you to take free collars every month during our contests, LOL!

But seriously, we asked a lot of our fans this month when we switched our contest platform from a "wall post" based contest, to a much more complex "app system" format. We expected hate mail, death threats and potentially even a contest flop, but instead we had a record number of participants (160 entries in 5 days) and were really really proud of how well people adapted and stuck by our side (happy tears). 

We learned a lot this month and wanted to share a few highlights and insights with you so you know what to expect in the future. We used a service called Wildfire this month. Wildfire proved to be glitchy through FB, a bit too cryptic with info, slow, and a bit clumsy for our taste. But, the contest was much easier to manage and kept our wall open for fun daily activities, which allowed us to do a FREE LEASH FRIDAY during the contest. Overall, we are sticking with the “app” thing but we are going to try a different company/service provider next month. During this last contest some fans told us about a service called OfferPop and we are planning to use them next month. Yes, it will be confusing to go with a new system, but we hope it will be easier to navigate and less squirrelly in the long run.

One more thing... We noticed that using a contest app actually marketed our contest to people outside of your fan base because the contest is posted on the App Company's website. We do NOT like this; it opened us up to a lot of "career contesters" who spend their days hawking FB for free stuff. We want to sincerely thanks a few kind folks who "flagged" some contest entries as bogus and alerted us to these few individuals who scam the system and could have ruined the contest for everyone had we not disqualified them from behind the scenes. Oh the things you learn in a week... But really, PLEASE let us know if you ever see any fishy activity on our FB page or during our contests, we will take immediate action.

Thank you all again for making this an awesome month here at Karma Collars!

 

It's no secret that we live in a time/place where consumerism has literally consumed us. Obviously, we make our "living" by selling you wonderful dog collars - so it could be argued that we are part of this "machine." But, it has always been our mission to bring you the highest quality, non-disposable goods, handcrafted by skilled artisans who promote a culture of conscious consumption. After all, the best way to be eco-friendly is to skip disposable products, avoid excessive packaging, and reuse reuse reuse!

So, for this holiday season we are helping "the cause" by putting together this funky little list of businesses who make products that last, artists/designers that will challenge your idea of "products," and/or companies that promote positive social change.

If you just wants some cool goodies... Check out these folks:

http://www.westpawdesign.com/

http://www.fetchingtags.net/

http://www.etsy.com/

http://www.christyrobinsondesigns.com/Pit-Bull-Necklace.html

If you're looking for something that will last longer and mean more than any little chachka you could ever find... Look no further:

http://www.annran.com/petportraits.htm

http://www.scruffydogphotography.com/

If you want a cool, low-cost gift that last all year... We LOVE giving our friends and family a subscription to BARK magazine!

http://www.thebark.com/

When all else fails, we encourage you to make a donation to a reputable charity on behalf of your gift recipient! 

Oh and PS - This isn't real graffiti (pictured), the KARMA part was there and we "faked" the rest - didn't want anyone to think we were defacing public property for the sake of promoting our business, man that would be stupid!

 

Well... Unfortunately there is an end to this one little thing, but we hope to make it short and pretty darn painless. Sadly, we report that The Lady Luck and The Wrangler collars will be discontinued, thus taken off of our website as of Friday 11/25/11. We know it's a bummer, but it's really out of our control. Seriously, the manufacturer of the cool horseshoe shaped conchos we use to make this collar has decided to discontinue this style, so we really have no choice but to drop this design too. We have stocked up on a sizable number of these conchos, so feel free to order up until Friday, and rest assured, we will always keep a handful of these conchos on hand to repair any collars that have been purchased over the past year+ (remember we have a lifetime warranty folks). We know this is a bummer, but we hope you trust us to come up with some new designs that satisfy your irresistible desire for BLING! Stay tuned for some new additions...

PS- So, anyone who owns one of these beautiful collars, you better hold onto that thing for life because you now own a piece of history. These collars will one day be "vintage" and worth hundreds on Ebay...HaHa! No really, we might buy it back from you in a decade.